GUARDIAN PROTECTION
The Bag Hotel, LLC
Last updated: August 5, 2026
================================================================
This document sets out the terms, protections, and responsibilities
that apply to every Guardian location in the TBH World. By accepting
a Guardian application and operating a Guardian location, you agree
to these terms in full.
Questions? Contact guardians@thebaghotel.com
----------------------------------------------------------------
1. YOUR STATUS AS A GUARDIAN
----------------------------------------------------------------
Independent contractor status. You operate as an independent
contractor, not as an employee, agent, partner, or joint venturer
of The Bag Hotel. TBH does not direct or control how you run your
business, manage your staff, or operate your premises beyond the
service standards required by this agreement. You are solely
responsible for all taxes, levies, and statutory contributions
arising from your Guardian income in your jurisdiction. TBH will
not withhold taxes on your commissions, issue employment-related
benefits, or assume any employer obligations under local law.
Nothing in this agreement creates an employment, agency, franchise,
or partnership relationship between you and TBH.
Guardian as existing business. TBH partners exclusively with
established local businesses. Your acceptance as a Guardian
confirms that you operate a legitimate, independently owned business
at the location you have registered. TBH does not supply your
premises, your staff, your operating hours, or your business
infrastructure. These remain entirely yours.
No exclusivity. Your Guardian agreement with TBH is non-exclusive.
You may operate your business in any way you choose and work with
any other party, subject to the conduct standards in Section 13
and the off-platform prohibition below.
Local law compliance. You are responsible for ensuring that your
participation in the TBH network complies with all applicable laws
in your jurisdiction, including business licensing, health and
safety, and any regulations specific to storage or custody of
third-party goods. In markets where independent contractor
classification is subject to specific legal tests (including Kenya,
Nigeria, Ghana, India, and Indonesia), TBH's position is that
Guardians are independent businesses, not workers. You acknowledge
that local law governs your classification and that you are
responsible for your own legal compliance.
No off-platform transactions. You must not solicit or accept
payment for storage or related services from TBH customers outside
of the TBH platform. All transactions must be processed through the
Guardian PWA. Off-platform transactions void your TBH Protection
coverage and may result in suspension or removal.
Account security. You are responsible for maintaining the
confidentiality of your Guardian login credentials. You must notify
TBH immediately at guardians@thebaghotel.com if you suspect
unauthorised access to your account.
Assignment. You may not transfer or assign your Guardian agreement
or Guardian account to any other person or entity without TBH's
prior written consent.
Inactivity. Guardian accounts with no completed transactions for
90 consecutive days may be placed under review. TBH reserves the
right to suspend or remove inactive Guardian locations to maintain
the quality and reliability of the TBH network.
----------------------------------------------------------------
2. COMMISSION AND PAYOUTS
----------------------------------------------------------------
TBH collects payment from the customer and pays your commission
as follows. Your commission is 70% of the net transaction amount —
the price paid by the customer, less payment processing fees
charged by our payment provider. Founding Guardians receive 80%
of the net transaction amount, locked for life. TBH retains the
remainder to cover platform operations, insurance, customer
support, and technology.
Payment processing fees are deducted by our payment provider before
your commission is calculated. These fees vary by market, payment
method, and transaction amount. TBH does not absorb payment
processing fees on your behalf and is not responsible for fee
changes made by third-party payment providers. A full breakdown of
each transaction — including the customer payment, processing fee
deducted, and your commission — is shown in the Guardian app after
every completed drop-off.
Your commission is paid weekly to your nominated payout account,
subject to a minimum payout balance of $1.00 USD (or local
currency equivalent). Balances below this threshold are carried
forward to the following week. TBH reserves the right to hold a
commission payment where there is a pending dispute, suspected
fraud, or a chargeback on the underlying transaction.
TBH intends to move to daily payouts in future. Any change to
payout frequency will be communicated to Guardians with at least
14 days' notice.
Founding Guardian status. If you joined TBH as a Founding Guardian,
your 80/20 commission rate is locked for life and will not be
affected by any future changes to the standard commission rate.
Your Founding Guardian badge is permanent.
----------------------------------------------------------------
3. ONBOARDING DEPOSIT
----------------------------------------------------------------
To become a Guardian, you are required to pay an onboarding amount
consisting of two components:
Equipment fee (non-refundable). A one-time equipment fee covers
the cost of your Guardian welcome kit, including a calibrated
weighing scale, tamper-evident seals, and any branded materials
shipped to your location. This fee is non-refundable because it
covers physical items dispatched to you.
Commitment deposit (refundable). A refundable commitment deposit
is held by TBH for the duration of your Guardian agreement as a
signal of mutual commitment and to cover TBH's risk exposure
during the relationship. This deposit is returned to you in full
when you exit the TBH network in good standing (see Section 16).
Onboarding amounts by tier:
Tier 1 (US, UK, Australia):
Equipment fee: $50.00 USD (non-refundable)
Commitment deposit: $72.00 USD (refundable)
Total: $122.00 USD
Tier 2 (Singapore, South Africa, Hong Kong):
Equipment fee: $40.00 USD equivalent (non-refundable)
Commitment deposit: $50.00 USD equivalent (refundable)
Total: $90.00 USD equivalent
Tier 3 (Kenya, Nigeria, Ghana, India, Indonesia):
Equipment fee: $30.00 USD equivalent (non-refundable)
Commitment deposit: $30.00 USD equivalent (refundable)
Total: $60.00 USD equivalent
Equipment fees and deposit amounts may be adjusted before you go
to market. Any change will be communicated in writing before your
onboarding is completed.
----------------------------------------------------------------
4. WHAT TBH PROVIDES
----------------------------------------------------------------
As a Guardian, you receive access to:
- The Guardian PWA (guardian.thebaghotel.com) — the app used to
process drop-offs, collections, and payments
- TBH Protection coverage for items stored through the platform
(see Section 9)
- Listing on the TBH Guardian search map
- Customer demand generated by TBH's marketing and platform
- Guardian welcome kit (scale, seals, branded materials)
- Ongoing platform support at guardians@thebaghotel.com
TBH does not guarantee a minimum number of bookings or a minimum
level of customer demand at your location.
----------------------------------------------------------------
5. YOUR RESPONSIBILITIES AS A GUARDIAN
----------------------------------------------------------------
You agree to:
5.1 Accept items only through the Guardian PWA. All drop-offs
must be logged through the app. Never accept items without
generating a PIN through the platform.
5.2 Store items securely. Items must be kept in a secure,
supervised area of your premises for the duration of the storage
period. You must not leave stored items unattended or accessible
to third parties.
5.3 Release items only to the PIN holder. Items must only be
released to the person who presents the correct PIN. In the event
of a lost PIN, the customer must use the receipt link to retrieve
it, or contact TBH support.
5.4 Comply with the prohibited items list. You must refuse to
accept any item that falls within TBH's prohibited items list,
which includes but is not limited to:
- Firearms, ammunition, and weapons of any kind
- Illegal substances and controlled drugs
- Perishable food items
- Live animals
- Hazardous materials, flammable liquids, and fuel-powered
equipment (including petrol, diesel, or gas-powered tools,
generators, and machinery)
- Items with a declared or estimated value exceeding the
applicable TBH Protection limit for your customer's account
($500 standard / $2,000 Veranda Plus)
- Items that are illegal to possess or transport in your
jurisdiction
Note for Toolshed Guardians: battery-powered tools and equipment
are permitted for storage under The Toolshed service. Only
fuel-powered items (petrol, diesel, LPG, or other combustible
fuel) are prohibited under this clause.
5.5 Maintain your premises to a reasonable standard. Your location
must be clean, safe, and suitable for the storage of customer
belongings throughout your operating hours.
5.6 Honour your stated operating hours. You must be available to
receive and release items during the hours listed on your Guardian
profile. If you need to close unexpectedly, you must contact TBH
support immediately so customers can be notified.
5.7 Use TBH-branded materials appropriately. You may display TBH
signage and materials at your location. You must not alter, deface,
or misrepresent TBH branding.
5.8 Report safety or security incidents promptly. Any theft, loss,
damage, or safety incident involving stored items must be reported
to TBH at safety@thebaghotel.com within 24 hours of discovery.
----------------------------------------------------------------
6. GUARDIAN INDEMNIFICATION OF TBH
----------------------------------------------------------------
You agree to indemnify, defend, and hold harmless The Bag Hotel,
LLC, its officers, directors, employees, and agents from and
against any claims, losses, damages, liabilities, costs, and
expenses (including reasonable legal fees) arising from:
- Your breach of this agreement
- Your negligence or wilful misconduct
- Your violation of any applicable law or regulation
- Any claim by a third party arising from your operation of the
Guardian location
- Any off-platform transaction you conduct with a TBH customer
This indemnification obligation survives the termination of your
Guardian agreement.
----------------------------------------------------------------
7. LIMITATION OF TBH'S LIABILITY
----------------------------------------------------------------
To the fullest extent permitted by applicable law, TBH's total
liability to you for any claim arising from this agreement or your
participation in the TBH network is limited to the total commission
paid to you in the three months preceding the event giving rise
to the claim.
TBH is not liable for any indirect, incidental, special,
consequential, or punitive damages, including loss of revenue,
loss of profits, loss of data, or loss of goodwill, even if TBH
has been advised of the possibility of such damages.
TBH is not liable for: platform outages or technical failures
outside TBH's reasonable control; acts or omissions of third-party
payment providers; delays in payout processing caused by banking
systems, holidays, or regulatory review; or customer disputes that
arise from circumstances outside TBH's platform.
----------------------------------------------------------------
8. NO WARRANTIES
----------------------------------------------------------------
The TBH platform, Guardian PWA, and all related services are
provided "as is" without warranty of any kind, express or implied.
TBH does not warrant that the platform will be uninterrupted,
error-free, or free from security vulnerabilities. TBH does not
warrant a minimum level of customer demand at your location.
----------------------------------------------------------------
9. TBH PROTECTION
----------------------------------------------------------------
TBH Protection covers items stored through the TBH platform against
loss, theft, or damage during the storage period. Coverage limits
are:
- Standard customers: up to $500 USD per booking
- Veranda Plus members: up to $2,000 USD per booking
TBH Protection does not apply to:
- Items stored outside the TBH platform (off-platform
transactions)
- Items from the prohibited items list in Section 5.4
- Items whose value exceeds the applicable coverage limit
- Damage caused by the nature of the item itself (e.g. fragile
items not disclosed as fragile)
- Loss or damage caused by Force Majeure events (Section 14)
Claims must be reported within 48 hours of the scheduled
collection time. Full terms at /pages/tbh-protection.
----------------------------------------------------------------
10. CUSTOMER DISPUTES
----------------------------------------------------------------
TBH handles all customer disputes directly. If a customer raises
a complaint about a stored item, TBH may contact you for
information and will facilitate resolution in accordance with the
Dispute Resolution & Claims Policy at
/pages/dispute-resolution-claims-policy.
Guardians must co-operate fully with any TBH dispute investigation,
including providing photo evidence, transaction records, and any
other information reasonably requested within 5 business days.
Failure to co-operate with a dispute investigation may result in
the dispute being found against you and a corresponding deduction
from your commission.
----------------------------------------------------------------
11. INTELLECTUAL PROPERTY
----------------------------------------------------------------
TBH grants you a limited, non-exclusive, non-transferable licence
to display TBH branding at your location and to use the Guardian
PWA for the purpose of operating your Guardian location. This
licence terminates immediately upon suspension or removal of your
Guardian account.
You may not reproduce, modify, distribute, or create derivative
works from TBH's branding, trademarks, or platform content without
TBH's prior written consent. The Bag Hotel, TBH, and the TBH logo
are trademarks of The Bag Hotel, LLC.
----------------------------------------------------------------
12. DATA AND PRIVACY
----------------------------------------------------------------
By operating as a Guardian, you acknowledge that TBH collects and
processes data about your Guardian location, your transaction
history, and your use of the Guardian PWA. This data is used to
operate the platform, process payouts, handle disputes, and improve
TBH services.
Customer data (including names, phone numbers, and booking
references) is shared with you only to the extent necessary to
complete a transaction. You must not use customer data for any
purpose other than completing the drop-off or collection. You must
not store, copy, or share customer data outside of the TBH platform.
Full details of how TBH handles data are set out in the TBH
Privacy Addendum at /pages/tbh-privacy-addendum.
----------------------------------------------------------------
13. CONDUCT STANDARDS
----------------------------------------------------------------
You agree to treat all TBH customers with respect and without
discrimination on any basis, including race, ethnicity, nationality,
religion, gender, age, disability, or sexual orientation.
You must not:
- Misrepresent yourself or your location to customers
- Use abusive, threatening, or discriminatory language with
customers or TBH staff
- Solicit tips, additional payments, or personal information from
customers outside the TBH platform
- Use your Guardian status to promote competing storage services
- Post false or misleading reviews about your own location or
competitor locations
TBH reserves the right to remove any Guardian whose conduct
falls below the standards set out in this section, without
refund of the commitment deposit.
Section 5.4 of this agreement sets out the prohibited items
list. Section 13 covers conduct standards that apply to how you
interact with customers and TBH. These are separate obligations
and both apply in full.
See also the TBH Non-Discrimination and Accessibility Policy at /pages/non-discrimination-accessibility-policy for the full framework governing equal treatment of all customers.
----------------------------------------------------------------
14. FORCE MAJEURE
----------------------------------------------------------------
Neither party will be liable for failure to perform any obligation
under this agreement where that failure results from circumstances
beyond that party's reasonable control, including natural disasters,
acts of government, war, civil unrest, pandemic, power outages, or
internet infrastructure failures.
If a Force Majeure event affects your ability to operate as a
Guardian, you must notify TBH as soon as reasonably practicable
and take reasonable steps to mitigate the impact on stored items
and their owners.
----------------------------------------------------------------
15. CHANGES TO THIS AGREEMENT
----------------------------------------------------------------
TBH may update these terms from time to time. Material changes
will be communicated to you by email at least 14 days before they
take effect. Continued operation of your Guardian location after
the effective date of a change constitutes acceptance of the
updated terms.
If you do not accept a material change, you may exit the TBH
network in accordance with Section 16. Your commitment deposit
will be refunded subject to the good standing conditions in
that section.
----------------------------------------------------------------
16. SUSPENSION, REMOVAL, AND EXIT
----------------------------------------------------------------
TBH may suspend or remove a Guardian location at any time for:
- Breach of this agreement
- Conduct falling below the standards in Section 13
- Customer complaints that TBH reasonably concludes are founded
- Inactivity (Section 1)
- Fraud or misrepresentation
Commitment deposit refund on exit. If you choose to exit the
TBH network voluntarily, your commitment deposit will be refunded
in full provided that:
1. Your account has been active for a minimum of 3 months
2. There are no unresolved customer disputes or outstanding claims
3. All TBH equipment (scale, branded materials) has been returned
or accounted for
4. Your account is closed by you, not terminated by TBH for cause
If your Guardian account is terminated by TBH for cause (breach,
fraud, or serious misconduct), the commitment deposit is forfeited.
The equipment fee is non-refundable in all circumstances.
Refunds will be processed within 14 business days of exit
confirmation.
----------------------------------------------------------------
17. GOVERNING LAW
----------------------------------------------------------------
This agreement is governed by the laws of the State of Wyoming,
United States, where The Bag Hotel, LLC is incorporated. For
Guardians operating outside the United States, TBH will make
reasonable efforts to resolve disputes locally, but Wyoming law
governs the interpretation of these terms in all cases. Any
dispute that cannot be resolved informally will be referred to
binding arbitration under the rules of the American Arbitration
Association.
----------------------------------------------------------------
18. INSIDER TRANSPARENCY
----------------------------------------------------------------
TBH operates a programme called TBH Insiders, through which
individuals may nominate businesses for the Guardian network and
earn a referral commission. This section is for transparency only
and does not affect your rights or earnings as a Guardian.
18.1 Your earnings are not affected. Whether or not you were
nominated by a TBH Insider, your commission rate, payout schedule,
and all other terms of this agreement are identical. The Insider's
commission is paid by TBH from TBH's share of revenue — not from
yours.
18.2 No obligation to the Insider. You have no legal or financial
obligation to the person who nominated you. Your Guardian agreement
is solely with TBH.
18.3 Nomination notification. If you were nominated by a TBH
Insider, you may be informed of this. The Insider's identity and
contact details are not shared with you unless you request them
and both parties consent.
18.4 Commission window. An Insider's referral commission applies
for 12 months from the date their nominee (you) completes their
first transaction. After this window closes, your transactions
generate no referral commission for the Insider. Your own earnings
are unchanged before, during, and after this window.
----------------------------------------------------------------
19. SURVIVAL
----------------------------------------------------------------
The following sections survive the termination of your Guardian
agreement and remain in full force: Section 1 (independent
contractor status, local law compliance, no off-platform
transactions), Section 6 (Guardian indemnification of TBH),
Section 7 (limitation of TBH's liability), Section 11
(intellectual property), Section 12 (data and privacy), and
Section 17 (governing law).
----------------------------------------------------------------
Questions about this agreement? Contact guardians@thebaghotel.com
================================================================