Terms of service

Terms of service
Last updated: September 2026

OVERVIEW

Welcome to The Bag Hotel, LLC! The terms "we", "us" and "our" refer to The
Bag Hotel, LLC. The Bag Hotel, LLC operates this store and website, including
all related information, content, features, tools, products and services in
order to provide you, the customer, with a curated shopping experience (the
"Services"). The Bag Hotel, LLC is powered by Shopify, which enables us to
provide the Services to you.

The below terms and conditions, together with any policies referenced herein
(these "Terms of Service" or "Terms") describe your rights and responsibilities
when you use the Services.

Please read these Terms of Service carefully, as they include important
information about your legal rights and cover areas such as warranty disclaimers
and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by
these Terms of Service and our Privacy Policy
(https://thebaghotel.com/policies/privacy-policy). If you do not agree to these
Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the
age of majority in your state or province of residence, and you have given us
your consent to allow any of your minor dependents to use the Services on
devices you own, purchase or manage.

To use the Services, including accessing or browsing our online stores or
purchasing any of the products or services we offer, you may be asked to
provide certain information, such as your email address, billing, payment, and
shipping information. You represent and warrant that all the information you
provide in our stores is correct, current and complete and that you have all
rights necessary to provide this information.

You are solely responsible for maintaining the security of your account
credentials and for all of your account activity. You may not transfer, sell,
assign, or license your account to any other person.

SECTION 2 - OUR PRODUCTS

We have made every effort to provide an accurate representation of our products
and services in our online stores. However, please note that colors or product
appearance may differ from how they may appear on your screen due to the type
of device you use to access the store and your device settings and
configuration.

We do not warrant that the appearance or quality of any products or services
purchased by you will meet your expectations or be the same as depicted or
rendered in our online stores.

All descriptions of products are subject to change at any time without notice
at our sole discretion. We reserve the right to discontinue any product at any
time and may limit the quantities of any products that we offer to any person,
geographic region or jurisdiction, on a case-by-case basis.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase. The Bag Hotel,
LLC reserves the right to accept or decline your order for any reason at its
discretion. Your order is not accepted until The Bag Hotel, LLC confirms
acceptance. We must receive and process your payment before your order is
accepted. Please review your order carefully before submitting, as The Bag
Hotel, LLC may be unable to accommodate cancellation requests after an order
is accepted. In the event that we do not accept, make a change to, or cancel
an order, we will attempt to notify you by contacting the e-mail, billing
address, and/or phone number provided at the time the order was made.

Your purchases are subject to return or exchange solely in accordance with our
Refund Policy (https://thebaghotel.com/policies/refund-policy).

You represent and warrant that your purchases are for your own personal or
household use and not for commercial resale or export.

SECTION 4 - PRICES AND BILLING

Prices, discounts and promotions are subject to change without notice. The
price charged for a product or service will be the price in effect at the time
the order is placed and will be set out in your order confirmation email.
Unless otherwise expressly stated, posted prices do not include taxes,
shipping, handling, customs or import charges.

Prices posted in our online stores may be different from prices offered in
physical stores or in online or other stores operated by third parties. We may
offer, from time to time, promotions on the Services that may affect pricing
and that are governed by terms and conditions separate from these Terms. If
there is a conflict between the terms for a promotion and these Terms, the
promotion terms will govern.

You agree to provide current, complete and accurate purchase, payment and
account information for all purchases made at our stores. You agree to promptly
update your account and other information, including your email address, credit
card numbers and expiration dates, so that we can complete your transactions
and contact you as needed.

You represent and warrant that (i) the credit card information you provide is
true, correct, and complete, (ii) you are duly authorized to use such credit
card for the purchase, (iii) charges incurred by you will be honored by your
credit card company, and (iv) you will pay charges incurred by you at the
posted prices, including shipping and handling charges and all applicable
taxes, if any.

SECTION 5 - GUARDIAN NETWORK, BAG PROTECTION, AND CUSTODY

5.1 The Guardian Network
The Bag Hotel, LLC does not itself take physical custody of any item stored
through the Services. Storage, Check-In, Night Safe, Toolshed, and Fulfillment
services are provided at the physical premises of independent local businesses
("Guardians") who have been verified and onboarded to the Guardian network.
Guardians are independent business operators and are not employees, agents, or
representatives of The Bag Hotel, LLC. By using the Services, you acknowledge
and agree that The Bag Hotel, LLC's role is to operate the platform,
technology, and Guardian network that connects you with Guardians — not to
personally store, handle, or transport your items.

5.2 Drop-off, Seals, and PIN Custody
At drop-off, your item will be sealed with a unique, tamper-evident seal and
you will receive a unique PIN to authorize collection. You are solely
responsible for keeping your PIN confidential. The Bag Hotel, LLC and Guardians
are entitled to release an item to any individual who presents a valid PIN, and
neither The Bag Hotel, LLC nor the Guardian shall be liable for the release of
an item to a person who presents a valid PIN obtained through your own loss,
disclosure, or negligence in safeguarding it. If you believe your PIN has been
lost, stolen, or compromised, you must notify us immediately through the
contact information in Section 28 or via the support channel provided at
drop-off, so we can assist in securing your item.

5.3 Bag Protection
Each transaction made through the Services includes Bag Protection, a coverage
arrangement intended to provide reimbursement in the event your item is lost
or damaged while in a Guardian's custody, up to the following limits:

- Standard transactions: up to $500 USD (or local currency equivalent)
- Veranda Plus membership transactions: up to $2,000 USD (or local currency
  equivalent)

Bag Protection limits, terms, and the specific party responsible for satisfying
an approved claim (which may be The Bag Hotel, LLC, the Guardian, a
third-party insurer, or a combination thereof depending on the market and
applicable local insurance arrangements) may vary by region and are subject to
the claims process described in our Dispute Resolution & Claims Policy
(https://thebaghotel.com/pages/dispute-resolution-claims-policy). The Bag
Hotel, LLC will facilitate any claim submitted in good faith and will coordinate
with the relevant Guardian and/or insurer to resolve it, but does not itself
guarantee or warrant a specific payer for any approved claim. Bag Protection
does not cover items that violate the Prohibited Items policy described in
Section 5.4, items whose value was not reasonably disclosed at drop-off, or
losses arising from your own failure to safeguard your PIN under Section 5.2.

5.4 Prohibited Items and Customer Warranties
Certain items may not be stored, held, or deposited at any Guardian location
through The Bag Hotel. By using our Services, you represent and warrant that
your item does not fall into any of the following categories, and that all
information you provide about your item is accurate and complete.

Prohibited at all times:

- Hazardous, flammable, or explosive materials, including but not limited to:
  fuels, propellants, fireworks, pressurised gas canisters, paint solvents,
  and fuel-powered equipment (for example: gas-powered generators, chainsaws,
  or other internal-combustion tools). Battery-powered and electric tools are
  permitted for storage through The Toolshed, provided they meet the applicable
  size and weight limits for that service.
- Illegal items, stolen property, or contraband of any kind
- Firearms, ammunition, and weapons
- Live animals, plants, or biological material
- Human remains
- Perishable food or items requiring refrigeration
- An item exceeding the applicable service's size or weight limits
- Items with an estimated replacement value exceeding the coverage limit
  applicable in your country under TBH's bailee insurance programme — such
  items are accepted entirely at the owner's risk for the amount above the
  applicable limit, with no Bag Protection coverage for that excess. See our
  TBH Protection page (https://thebaghotel.com/pages/tbh-protection) for the
  limits that apply in your country.

5.5 Guardian discretion
A Guardian may decline to accept, or may require immediate collection of, any
item they reasonably believe is hazardous, misrepresented, or otherwise
unsuitable for storage, regardless of whether it falls explicitly into the
categories above.

5.6 Consequences of non-compliance
Storage of a Prohibited Item automatically voids coverage under TBH's bailee
insurance programme for that item and for any other items damaged as a result
of its storage. You agree to indemnify and hold harmless TBH, its Guardians,
and any affected third parties from all losses, costs, penalties, fines, and
expenses — including reasonable legal fees — arising from your deposit of a
Prohibited Item or your failure to accurately describe your item. TBH accepts
no liability for loss, damage, confiscation, or disposal of any Prohibited
Item.

5.7 Disposal authority
Where a Guardian reasonably believes a stored item poses an immediate hazard
to their premises, to other customers' property, or to any person, they may
remove or dispose of the item without prior notice, provided they make
commercially reasonable efforts to contact you first. TBH and the Guardian
bear no liability for any such removal or disposal unless the decision was made
in bad faith. Where applicable law requires items to be surrendered to
authorities, the Guardian is obligated to comply and TBH will cooperate fully
with any resulting investigation.

5.8 Account termination
TBH reserves the right to suspend or permanently remove any customer from the
network who stores or attempts to store a Prohibited Item, or who provides
false or materially misleading information about a stored item.

5.9 Limitation of Guardian Liability to The Bag Hotel, LLC
Because Guardians are independent businesses and not employees or agents of
The Bag Hotel, LLC, any claim, dispute, or cause of action arising from a
Guardian's acts or omissions in handling your item should first be directed
through the claims process referenced in Section 5.3. Nothing in this Section
limits any right you may separately have against a Guardian directly under
applicable law.

SECTION 6 - TBH INSIDER PROGRAMME

6.1 What is a TBH Insider?
TBH Insiders are individuals and companies who nominate local businesses to
join the Guardian network and earn commission on transactions completed at
Guardian locations they have referred. The TBH Insider programme is a separate
earning path from the Guardian network and from the Concierge Programme.

6.2 Independent contractor status
TBH Insiders are not employees, agents, or representatives of The Bag Hotel,
LLC. Participation in the Insider programme does not create any employment,
partnership, joint venture, or agency relationship between an Insider and TBH.

6.3 Insider Terms
Participation in the TBH Insider programme is governed by the TBH Insider
Terms (https://thebaghotel.com/pages/insider-terms), which form part of the
agreement between you and TBH where you participate as an Insider. The Insider
Terms cover eligibility, nomination rules, commission structure, payment terms,
annual confirmation requirements, and termination. In the event of any conflict
between these Terms of Service and the Insider Terms with respect to Insider
activities, the Insider Terms govern.

6.4 Effect on Guardian commissions
An Insider's commission is earned from TBH's platform fee and does not reduce
or affect the commission earned by the Guardian at whose location the
transaction takes place. Guardians earn their full commission regardless of
whether their location was nominated by a TBH Insider.

SECTION 7 - EVENT CHECK, TBH PROTECTION, AND CUSTODY

7.1 What Event Check is
Event Check is a managed bag and item storage service provided by The Bag
Hotel, LLC at events, venues, and locations where TBH has been engaged by an
event organiser, venue operator, or similar party (the "organiser"). When you
use Event Check, you are entering into a direct storage arrangement with TBH —
not with a Guardian. TBH staff receive, seal, store, and return your items.

7.2 The PIN and seal system
When you check in an item under Event Check, TBH staff will:

(a) Apply a tamper-evident seal to your item and record the seal number
    against your check-in.

(b) Issue a unique collection PIN to you by WhatsApp or SMS at the phone
    number you provide.

(c) Release your item only to a person presenting the correct collection PIN
    and only if the tamper-evident seal is intact at collection.

You are responsible for keeping your collection PIN confidential. TBH will not
be liable for any loss or damage arising from the unauthorised disclosure of
your PIN. If your PIN is lost or you did not receive it, staff will verify your
identity using the name, phone number, and seal number recorded at check-in.

If the tamper-evident seal is not intact at collection, do not accept the item
and notify TBH staff immediately. Do not sign any release or acknowledgement
for an item with a broken seal.

7.3 TBH Protection — standard cover
Every item stored through Event Check is covered by TBH Protection from the
moment a tamper-evident seal is applied to the moment the sealed item is
returned to the PIN holder.

Standard cover: up to USD 500 (or local currency equivalent) per item per
check-in transaction.

Standard cover does not apply to:

(a) Items whose declared or estimated value exceeds USD 500 and for which no
    valuables surcharge has been paid.

(b) Items excluded under Section 7.5 (Excluded Items).

(c) Loss or damage that occurs after the item has been returned to the PIN
    holder or their authorised agent.

(d) Pre-existing damage that was present at check-in and recorded by staff
    or visible in check-in photographs.

(e) Loss or damage resulting from the customer providing false, misleading,
    or inaccurate information at check-in.

7.4 TBH Protection — declared valuables
Where the value of an item exceeds the standard cover limit, a guest may
declare a higher value at check-in. The following conditions apply:

(a) Surcharge. A valuables surcharge applies to declared items. The applicable
    surcharge rate is set by the event organiser in advance and communicated
    to TBH. The surcharge is billed to the organiser on the post-event
    settlement invoice and is not charged to the guest directly at check-in.

(b) Coverage cap. TBH Protection for declared valuables is capped at USD
    2,000 per item per check-in transaction, regardless of the declared value.
    Guests who check in items with a declared value above USD 2,000 accept
    that TBH's liability is limited to USD 2,000 for that item.

(c) Excess acknowledgement. For items declared above USD 2,000, the guest
    must confirm in writing (via the Event Check PWA) that they have
    acknowledged TBH's liability cap before TBH staff will accept the item.

(d) Accuracy. The declared value is the guest's own representation of the
    item's value. TBH does not verify declared values. An inaccurate or
    inflated declaration voids TBH Protection for that item. Claims above
    USD 200 require proof of value — such as a purchase receipt, bank
    statement, or independent appraisal — before TBH will process them.

(e) Items above the acceptance limit. TBH staff may decline to accept items
    whose declared or apparent value exceeds the maximum acceptance limit set
    for the event. Where an item is declined, the guest will be informed at
    check-in.

7.5 Excluded items
The following categories of item are excluded from TBH Protection and may not
be accepted for storage through Event Check:

(a) Cash, banknotes, and negotiable instruments
(b) Jewellery and watches with a declared value above the event's acceptance
    limit
(c) Items on the TBH Prohibited Items list
(d) Perishable items and food
(e) Controlled substances, drugs, or medications requiring cold storage
(f) Firearms, weapons, and dangerous items
(g) Live animals
(h) Items that are illegal to possess in the jurisdiction where the event
    is held

TBH staff have discretion to decline any item that, in their reasonable
judgment, poses a safety, security, or reputational risk — regardless of
whether it falls within a named exclusion category. A decline under this
section is not a breach of these Terms by TBH.

7.6 Claims process
If you believe an item has been lost, damaged, or accessed without
authorisation during Event Check storage:

(a) Notify TBH staff before leaving the event venue, or contact TBH within
    48 hours of the event's end at support@thebaghotel.com.

(b) TBH will acknowledge your report within 48 hours and issue a decision
    within 5 business days.

(c) For claims above USD 200, you must provide proof of value — such as a
    purchase receipt, bank statement, credit card statement, or independent
    appraisal — before TBH will process the claim.

(d) TBH facilitates claims resolution. The actual settlement payer (TBH, a
    local insurer, or another party) depends on the market and insurance
    arrangements in place for the specific event. TBH will manage the process
    and communicate the outcome to you directly.

Claims submitted more than 48 hours after the event's end without a documented
reason for the delay may be declined. For the full claims process, see the TBH
Dispute Resolution and Claims Policy at
thebaghotel.com/pages/dispute-resolution-claims-policy.

7.7 Electronics
TBH stores electronic devices (including laptops, cameras, tablets, and mobile
phones) subject to the following:

(a) A minimum of two photographs of the device are taken at check-in to
    document its visible condition.

(b) A condition note is recorded by staff at check-in.

(c) The guest confirms at check-in that TBH stores the device but does not
    test, verify, or guarantee its functionality. TBH is not liable for any
    pre-existing software, hardware, battery, or internal fault — whether or
    not that fault was apparent at check-in.

(d) Electronics are not accepted for Event Check storage without the guest's
    acknowledgement of the above conditions.

7.8 Organiser relationship
Event Check is booked and paid for by the event organiser. TBH's contractual
relationship for Event Check operations is with the organiser. Guests who use
Event Check are third-party beneficiaries of TBH's service commitment to the
organiser and are covered by TBH Protection as set out in this section, but
are not themselves parties to the organiser's commercial agreement with TBH.

TBH is not liable for any representation made by an event organiser about the
scope or terms of TBH's services that is inconsistent with these Terms.

7.9 Limitation of liability — Event Check
Subject to Sections 7.3 and 7.4, TBH's total liability to any guest in
connection with a single Event Check transaction is limited to the applicable
TBH Protection cap for that transaction. TBH is not liable for indirect,
consequential, or special losses arising from any Event Check transaction,
including but not limited to loss of earnings, loss of opportunity, or
distress.

SECTION 8 - SHIPPING AND DELIVERY

The Bag Hotel, LLC does not itself transport, ship, or deliver items. Any
shipping or courier service involved in Fulfillment or Parcel services is
arranged, selected, and paid for directly by you (the item's owner) or your
sender, not by The Bag Hotel, LLC. Full detail on TBH's role in inbound and
outbound Fulfillment handoffs, and the point at which custody and risk of loss
transfers to a carrier, is set out in our Shipping Policy
(https://thebaghotel.com/policies/shipping-policy). For storage services
(Storage, Check-In, Night Safe, Toolshed), custody and liability are governed
by Section 5 above, not this Section. For Event Check, custody and liability
are governed by Section 7 above.

SECTION 9 - INTELLECTUAL PROPERTY

Our Services, including but not limited to all trademarks, brands, text,
displays, images, graphics, product reviews, video, and audio, and the design,
selection, and arrangement thereof, are owned by The Bag Hotel, LLC, its
affiliates or licensors and are protected by U.S. and foreign patent, copyright
and other intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial
use only. You must not reproduce, distribute, modify, create derivative works
of, publicly display, publicly perform, republish, download, store, or transmit
any of the material on the Services without our prior written consent. Except
as expressly provided herein, nothing in these Terms grants or shall be
construed as granting a license or other rights to you under any patent,
trademark, copyright, or other intellectual property of The Bag Hotel, LLC,
Shopify or any third party. Unauthorized use of the Services may be a violation
of federal and state intellectual property laws. All rights not expressly
granted herein are reserved by The Bag Hotel, LLC.

The Bag Hotel, LLC's names, logos, product and service names, designs, and
slogans are trademarks of The Bag Hotel, LLC or its affiliates or licensors.
You must not use such trademarks without the prior written permission of The
Bag Hotel, LLC. Shopify's name, logo, product and service names, designs and
slogans are trademarks of Shopify. All other names, logos, product and service
names, designs, and slogans on the Services are the trademarks of their
respective owners.

SECTION 10 - OPTIONAL TOOLS

You may be provided with access to customer tools offered by third parties as
part of the Services, which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools "as is" and "as
available" without any warranties, representations or conditions of any kind
and without any endorsement. We shall have no liability whatsoever arising from
or relating to your use of optional third-party tools.

Any use by you of the optional tools offered through the site is entirely at
your own risk and discretion and you should ensure that you are familiar with
and approve of the terms on which tools are provided by the relevant
third-party provider(s).

We may also, in the future, offer new features through the Services (including
the release of new tools and resources). Such new features shall also be deemed
part of the Services and are subject to these Terms of Service.

SECTION 11 - THIRD-PARTY LINKS

The Services may contain materials and hyperlinks to websites provided or
operated by third parties (including any embedded third party functionality).
We are not responsible for examining or evaluating the content or accuracy of
any third-party materials or websites you choose to access. If you decide to
leave the Services to access these materials or third party sites, you do so at
your own risk.

We are not liable for any harm or damages related to your access of any
third-party websites, or your purchase or use of any products, services,
resources, or content on any third-party websites. Please review carefully the
third-party's policies and practices and make sure you understand them before
you engage in any transaction. Complaints, claims, concerns, or questions
regarding third-party products and services should be directed to the
third-party.

SECTION 12 - RELATIONSHIP WITH SHOPIFY

[NOTE TO MERCHANT: This section accurately characterizes Shopify's
relationship with your store and should not be removed or modified.]

The Bag Hotel, LLC is powered by Shopify, which enables us to provide the
Services to you. However, any sales and purchases you make in our Store are
made directly with The Bag Hotel, LLC. By using the Services, you acknowledge
and agree that Shopify is not responsible for any aspect of any sales between
you and The Bag Hotel, LLC, including any injury, damage, or loss resulting
from purchased products and services. You hereby expressly release Shopify and
its affiliates from all claims, damages, and liabilities arising from or
related to your purchases and transactions with The Bag Hotel, LLC.

SECTION 13 - PRIVACY POLICY

All personal information we collect through the Services is subject to our
Privacy Policy, which can be viewed here
(https://thebaghotel.com/policies/privacy-policy), and certain personal
information may be subject to Shopify's Privacy Policy, which can be viewed
here. For details on how your information is specifically shared with Guardians
as part of using the Services, please also see our Guardian Data Sharing Notice
(https://thebaghotel.com/pages/guardian-data-sharing-notice). By using the
Services, you acknowledge that you have read these privacy policies.

Because the Services are hosted by Shopify, Shopify collects and processes
personal information about your access to and use of the Services in order to
provide and improve the Services for you. Information you submit to the
Services will be transmitted to and shared with Shopify as well as third
parties that may be located in other countries than where you reside, in order
to provide services to you. Review our privacy policy
(https://thebaghotel.com/policies/privacy-policy) for more details on how we,
Shopify, and our partners use your personal information.

SECTION 14 - FEEDBACK

If you submit, upload, post, email, or otherwise transmit any ideas,
suggestions, feedback, reviews, proposals, plans, or other content
(collectively, "Feedback"), you grant us a perpetual, worldwide, sublicensable,
royalty-free license to use, reproduce, modify, publish, distribute and display
such Feedback in any medium for any purpose, including for commercial use. We
may, for example, use our rights under this license to operate, provide,
evaluate, enhance, improve and promote the Services and to perform our
obligations and exercise our rights under the Terms of Service.

You also represent and warrant that: (i) you own or have all necessary rights
to all Feedback; (ii) you have disclosed any compensation or incentives
received in connection with your submission of Feedback; and (iii) your
Feedback will comply with these Terms. We are and shall be under no obligation
(1) to maintain your Feedback in confidence; (2) to pay compensation for your
Feedback; or (3) to respond to your Feedback.

We may, but have no obligation to, monitor, edit or remove Feedback that we
determine in our sole discretion to be unlawful, offensive, threatening,
libelous, defamatory, pornographic, obscene or otherwise objectionable or
violates any party's intellectual property or these Terms of Service.

You agree that your Feedback will not violate any right of any third-party,
including copyright, trademark, privacy, personality or other personal or
proprietary right. You further agree that your Feedback will not contain
libelous or otherwise unlawful, abusive or obscene Feedback, or contain any
computer virus or other malware that could in any way affect the operation of
the Services or any related website. You may not use a false email address,
pretend to be someone other than yourself, or otherwise mislead us or
third-parties as to the origin of any Feedback. You are solely responsible for
any Feedback you make and its accuracy. We take no responsibility and assume no
liability for any Feedback posted by you or any third-party.

SECTION 15 - ERRORS, INACCURACIES, AND OMISSIONS

Occasionally there may be information on or in the Services that contain
typographical errors, inaccuracies or omissions that may relate to product
descriptions, pricing, promotions, offers, product shipping charges, transit
times and availability. We reserve the right to correct any errors,
inaccuracies or omissions, and to change or update information or cancel orders
if any information is inaccurate at any time without prior notice (including
after you have submitted your order).

For prohibited items, Guardian discretion to refuse an item, and the
consequences of presenting a prohibited or misrepresented item, see Section
5.4-5.9 (Guardian Network, Bag Protection, and Custody).

SECTION 16 - PROHIBITED USES

You may access and use the Services for lawful purposes only. You may not
access or use the Services, directly or indirectly: (a) for any unlawful or
malicious purpose; (b) to violate any international, federal, provincial or
state regulations, rules, laws, or local ordinances; (c) to infringe upon or
violate our intellectual property rights or the intellectual property rights of
others; (d) to harass, abuse, insult, harm, defame, slander, disparage,
intimidate, or harm any of our employees, Guardians, or any other person; (e)
to transmit false or misleading information; (f) to send, knowingly receive,
upload, download, use, or re-use any material that does not comply with these
Terms; (g) to transmit, or procure the sending of, any advertising or
promotional material, including any "junk mail," "chain letter," "spam," or any
other similar solicitation; (h) to impersonate or attempt to impersonate any
other person or entity; or (i) to engage in any other conduct that restricts or
inhibits anyone's use or enjoyment of the Services, or which, as determined by
us, may harm The Bag Hotel, LLC, Shopify, Guardians, or users of the Services,
or expose them to liability.

In addition, you agree not to: (a) upload or transmit viruses or any other
type of malicious code that will or may be used in any way that will affect the
functionality or operation of the Services; (b) reproduce, duplicate, copy,
extract, sell, resell or exploit any portion of the Services; (c) collect or
track the personal information of others; (d) spam, phish, pharm, or pretext
the services; (e) use any robot, spider, scraping, data gathering and
extraction tools, automatic devices or processes, AI tools (such as agentic AI)
or automated or manual means to access the Services; (f) interfere with,
bypass, or circumvent the security or authorization features, robot exclusion
headers, or other measures we employ to restrict access to the Services; or (g)
systematically attempt multiple PIN combinations to gain unauthorized access to
another customer's stored item. We reserve the right to suspend, disable, or
terminate your account at any time, without notice, if we determine that you
have violated any part of these Terms.

SECTION 17 - AGENTS

17.1 This section ("Agent Terms") applies if you use, allow, enable, or cause
the deployment of an Agent to access, use, or interact with any Services.
"Agent" means any software or service that takes autonomous or semi-autonomous
action on behalf of, or at the instruction of, any person or entity and that
can be executed on behalf of or using persons device, without direct
supervision.

17.2 No Agent may access, use, or interact with Services unless, at all times,
it identifies itself and operates in strict accordance with the requirements in
section 17.4 below. In addition, no Agent may access, use, or interact with
Services if we have requested that the Agent refrain from accessing, using, or
interacting with any service.

17.3 We may limit, including by technical measures, whether and how any Agent
accesses, uses, and interacts with Services.

17.4 Agents must: (i) in all HTTP/HTTPS requests, identify that the request is
from an Agent and disclose the name of the Agent by including the following in
the request's user agent string: "Agent/[agent name]"; (ii) not conceal or
obfuscate that any access, use, or interactions are from an Agent, such as by
(a) mimicking human behavior and interaction patterns, or (b) completing or
circumventing CAPTCHAs or measures intended to distinguish computer use from
humans, (iii) respond truthfully to any question or prompt seeking to determine
if interactions are coming from a human or a computer, (iv) not circumvent or
otherwise avoid any measure intended to block, limit, modify, or control
whether and how Agents access, use, or interact with the Services.

SECTION 18 - TERMINATION

We may terminate this agreement or your access to the Services (or any part
thereof) in our sole discretion at any time without notice, and you will remain
liable for all amounts due up to and including the date of termination.

The following sections will continue to apply following any termination:
Guardian Network, Bag Protection, and Custody; TBH Insider Programme; Event
Check, TBH Protection, and Custody; Intellectual Property; Feedback;
Termination; Disclaimer of Warranties; Limitation of Liability;
Indemnification; Severability; Waiver; Entire Agreement; Assignment; Governing
Law; Privacy Policy; and any other provisions that by their nature should
survive termination.

SECTION 19 - DISCLAIMER OF WARRANTIES

The information presented on or through the Services is made available solely
for general information purposes. We do not warrant the accuracy, completeness,
or usefulness of this information. Any reliance you place on such information
is strictly at your own risk. We disclaim all liability and responsibility
arising from any reliance placed on such materials by you or any other visitor
to the Services, or by anyone who may be informed of any of its contents.

EXCEPT AS EXPRESSLY STATED BY The Bag Hotel, LLC, THE SERVICES AND ALL
PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED 'AS IS' AND 'AS AVAILABLE'
FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTIES OR CONDITIONS OF ANY
KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS
OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE,
DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE, REPRESENT OR
WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE
OR ERROR-FREE. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF
IMPLIED OR OTHER WARRANTIES SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.

SECTION 20 - LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PROVIDED BY LAW, AND SUBJECT TO THE BAG PROTECTION TERMS
IN SECTION 5 (GUARDIAN STORAGE) AND SECTION 7 (EVENT CHECK), IN NO CASE SHALL
The Bag Hotel, LLC, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES,
AGENTS, CONTRACTORS, SERVICE PROVIDERS OR LICENSORS, OR THOSE OF SHOPIFY AND
ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT,
INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND,
INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS
OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT,
TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR
USE OF ANY OF THE SERVICES OR ANY PRODUCTS PROCURED USING THE SERVICES, OR FOR
ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICES OR ANY PRODUCT,
INCLUDING, BUT NOT LIMITED TO, ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY
LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICES OR
ANY CONTENT (OR PRODUCT) POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA
THE SERVICES, EVEN IF ADVISED OF THEIR POSSIBILITY.

SECTION 21 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless The Bag Hotel, LLC, Shopify,
Guardians, and our affiliates, partners, officers, directors, employees,
agents, contractors, licensors, and service providers from any losses, damages,
liabilities or claims, including reasonable attorneys' fees, payable to any
third party due to or arising out of (1) your breach of these Terms of Service
or the documents they incorporate by reference, (2) your violation of any law
or the rights of a third party, or (3) your access to and use of the Services.

We will notify you of any indemnifiable claim, provided that a failure to
promptly notify will not relieve you of your obligations unless you are
materially prejudiced. We may control the defense and settlement of such claim
at your expense, including choice of counsel, but will not settle any claim
requiring non-monetary obligations from you without your consent (not to be
unreasonably withheld). You will cooperate in the defense of indemnified
claims, including by providing relevant documents.

SECTION 22 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be
unlawful, void or unenforceable, such provision shall nonetheless be
enforceable to the fullest extent permitted by applicable law, and the
unenforceable portion shall be deemed to be severed from these Terms of
Service, such determination shall not affect the validity and enforceability of
any other remaining provisions.

SECTION 23 - WAIVER; ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms
of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this
site or in respect to the Service, including our Dispute Resolution & Claims
Policy, constitutes the entire agreement and understanding between you and us
and governs your use of the Service, superseding any prior or contemporaneous
agreements, communications and proposals, whether oral or written, between you
and us (including, but not limited to, any prior versions of the Terms of
Service).

Any ambiguities in the interpretation of these Terms of Service shall not be
construed against the drafting party.

SECTION 24 - ASSIGNMENT

You may not delegate, transfer or assign this Agreement or any of your rights
or obligations under these Terms without our prior written consent, and any
such attempt will be null and void. We may transfer, assign, or delegate these
Terms and our rights and obligations without consent or notice to you.

SECTION 25 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you
Services shall be governed by and construed in accordance with the laws of the
State of Wyoming, without regard to its conflict of laws principles, and the
federal and state or territorial courts located in Wyoming. You and The Bag
Hotel, LLC consent to venue and personal jurisdiction in such courts.

[NOTE: as TBH expands into international markets, this Section will need
separate legal review for each jurisdiction where Services are offered, since
consumer protection laws may impose mandatory local jurisdiction or governing
law requirements that cannot be overridden by agreement.]

SECTION 26 - HEADINGS

The headings used in this agreement are included for convenience only and will
not limit or otherwise affect these Terms.

SECTION 27 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on
this page.

We reserve the right, in our sole discretion, to update, change, or replace
any part of these Terms of Service by posting updates and changes to our
website. It is your responsibility to check our website periodically for
changes. We will notify you of any material changes to these Terms in
accordance with applicable law, and such changes will be effective on the date
specified in the notice. Your continued use of or access to the Services
following the posting of any changes to these Terms of Service constitutes
acceptance of those changes.

SECTION 28 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at
support@thebaghotel.com.

Our contact information is posted below:

The Bag Hotel, LLC
support@thebaghotel.com
30 N Gould St Ste N, Sheridan, WY 82801
Wyoming LLC Filing Number: 2026-001979175