Fulfillment by TBH
Your Guardian handles it. You make the sale.
Drop off stock, Click & Collect orders, and parcels with a verified Guardian location near you. No warehouse. No staff. Just a trusted counter.
Find a Guardian
Choose a verified location near you or your buyers. Each Guardian is reviewed and approved before going live.
Drop off your items
Bring stock, Click & Collect orders, or parcels to the counter. The Guardian logs everything on the spot.
Buyer collects or ships
Your buyer picks up with a PIN. Or the Guardian hands the parcel to the courier. You get notified either way.
Two plans. One clear crossover point.
Every seller starts on Essential — no contract, no monthly fee. Move to Scale Up when the volume makes sense. You always know exactly what you'll pay.
Essential
No monthly fee. A small per-order fee applies each time you use it, charged once your order is collected or returned. No commitment, no minimum volumes. Start here.
Scale Up
$39.99 a month, globally fixed. A lower per-order fee applies each time you use it, charged once your order is collected or returned. At around 40 orders a month the monthly fee is fully offset — above that, every order saves you money.
Join Scale UpNot sure which plan fits? Below 40 orders a month, Essential keeps your costs proportional. Above 40, Scale Up pays for itself. You can switch anytime.
Click & Collect
Deposit an order with a Guardian instead of shipping to the buyer's door. They collect at their convenience using a PIN. Ideal for local sellers and buyers who prefer a staffed pickup point over a doorstep delivery.
| Period | Status | Action |
|---|---|---|
| Days 1–7 | Awaiting collection | Daily storage fee charged to seller |
| After 7 days | Holding period expired | Return-to-sender fee applies |
| At collection | Buyer presents PIN | No account required |
Parcel collection point
Buyers who can't receive parcels at home can nominate a Guardian location as their delivery address. The Guardian accepts the parcel, holds it securely, and releases it when the recipient presents their PIN.
| Period | Status | Action |
|---|---|---|
| Days 1–7 | Free holding | No charge to recipient |
| Days 8–14 | Extended holding | Daily storage charge applies |
| After 14 days | Holding period expired | Parcel returned to sender |
| At collection | Any courier accepted | Flat fee paid by recipient |
Ready to start fulfilling with a Guardian?
Find a Guardian near you or apply to become a Guardian location.