TBH Event Check
Bag storage for events, sorted.
Event Check is TBH's managed bag storage service for events — concerts, conferences, festivals, sporting events, and private functions. Your attendees check in their bags on arrival and enjoy the event hands-free. We handle the storage, the security, and the returns.
How it works
Simple for guests. Seamless for organisers.
TBH handles everything at the bag check point. Guests store their items and collect with a PIN. No paper tickets, no queues, no lost property.
01
Book your event
Tell us your event type, date, location, and expected guest count. We confirm within 24 hours. Full payment is required upfront — no surprises on the day.
02
We arrive and set up
TBH staff arrive ahead of your guests with all equipment — check-in counter, storage cabinets, tamper-evident seals, and signage. Setup is completed before your first guest arrives.
03
Guests check in and collect
Each item is sealed, logged digitally, and assigned a unique PIN. Guests collect by presenting their PIN. The seal confirms the item has not been accessed since drop-off.
04
We pack down and clear
Once the last guest has collected, TBH staff pack down the equipment and clear the space. The organiser receives a full transaction report within 24 hours.
Service tiers
Three tiers. One standard of care.
TBH Event Check is available at three service levels. Every tier uses the same PIN-verified platform and tamper-evident seals. The difference is in the protocols, staffing ratios, and level of coordination required.
Standard
Standard
General public events
Published per-head rates — see pricing models below
- Staffed bag check via TBH Guardian PWA
- Tamper-evident seals on every item
- PIN-verified collection
- TBH Protection up to $500 per item
- Standard TBH staff attire
- Transaction report within 24 hours
Elevated
Elevated
High-profile and VIP events
Custom quote — enquire for pricing
- Everything in Standard
- Higher staff-to-guest ratio
- Premium TBH Protection ($2,000 per item) as standard
- Strict staff discretion protocols — no phones, no social media
- Formal attire for all TBH staff
- Designated collection by personal assistants or named proxies
- Photo documentation of every item at check-in
Bespoke
Bespoke
Secured and high-sensitivity events
Custom quote — available on enquiry, subject to availability
- Everything in Elevated
- Full coordination with event security team
- Staff background checks available on request
- NDA available for all TBH staff on the event
- Dedicated TBH event lead on-site throughout
- Bespoke protocols agreed in advance with organiser
- Applicable to government, diplomatic, political, and A-list events
Events we serve
Every event. Every market.
TBH Event Check is available for private events, corporate bookings, public events, sporting events, religious gatherings, and recurring venue partnerships across all TBH markets worldwide.
Weddings and private celebrations
Intimate to grand. Coat check available in cooler months. Custom-branded claim tickets available. The couple or planner pays — guests check in free.
Conferences and corporate events
Conferences, product launches, trade shows, and keynotes. Purchase orders accepted. Multi-day conference discounts available.
Galas, awards and charity events
Black-tie dinners, industry awards, charity galas, and fundraising evenings. Staff attend in formal attire. Enhanced TBH Protection included.
Concerts, festivals and live events
High-volume, fast-turnaround bag check for concerts, music festivals, outdoor events, and public gatherings. Organiser pays a per-day setup fee; guests pay per item.
Sporting events and marathons
Race-day bag drop for marathons, cycling events, and triathlons. Venue bag check for arenas, stadiums, and sporting venues. Fast, organised, and fully secure.
Religious gatherings and community events
Services, conventions, pilgrimages, and large community gatherings. Respectful, professional bag storage for congregations and community events of any size.
Hotels and conference venues
Book TBH for a single conference or event with no commitment — same as any corporate booking. Hotels that enjoy the service can move to a preferred or partner arrangement over time.
Arenas and concert venues
Concert halls, theatres, sports arenas, and convention centres. Guests pay per item. Venue earns a concession fee from TBH on every event.
Optional add-on services
Coat check (seasonal)
Custom-branded claim tickets
Gift bag and welcome pack distribution
Guest concierge and comfort kit
End-of-night item collection and handover
Extended hours beyond standard window
Advance setup (day before event)
Premium TBH Protection ($2,000 cover)
Dispatch to any TBH market worldwide
Working with hotels
No commitment required to get started. Most hotel partnerships begin with a single event.
1
One-off event booking
Book TBH for a single conference, gala, or corporate event. Standard per-head rates apply. No contract, no retainer, no ongoing commitment. The hotel experiences TBH's service with zero risk.
2
TBH Preferred Hotel
After two or more successful events, TBH designates the hotel as a Preferred Hotel — listed on the TBH website, priority in search results, and a dedicated TBH contact. No fee. No contract. Either party can end the arrangement at any time.
3
Hotel Partner
A formal monthly retainer that makes TBH available for all events at your property. Includes co-branded signage, custom claim tickets, a dedicated support line, and a monthly usage report. Hotels move here when they want TBH consistently, not just occasionally.
Pricing models
Transparent pricing. No hidden charges.
Standard tier events use published per-head rates. Elevated and Bespoke tiers are quoted per event. All models require advance payment.
Per-head — organiser pays
Weddings, corporate, galas, hotels
How it works
Organiser pays per expected guest. Guests check in free — no payment at the bag check point.
Rate
Scales with guest count and event type. Each tier includes a stated number of event hours. Extended hours are billed separately.
Payment
100% upfront at booking. Purchase orders accepted for corporate bookings, payable 14 days before the event.
Per-item — guests pay
Festivals, concerts, sporting events
How it works
Organiser pays a per-day setup fee upfront. Guests pay per item at the check-in point through the TBH platform.
Setup fee
Scales with expected attendance. Covers TBH staff, equipment, seals, and the full event day including setup and teardown.
Payment
50% at booking, 50% due 7 days before the event.
Concession agreement
Hotels, arenas, recurring venues
How it works
TBH operates the bag check at your venue. Guests pay per item. TBH pays the venue a concession fee from revenue — the model used by food vendors and coat check operators in major venues worldwide.
Venue provides
Floor space and power access. TBH provides all staff, equipment, seals, platform, and insurance.
Term
6-month minimum, renewable annually. Monthly revenue statement, 14-day payment terms.
Bring TBH to your event.
Send us your event details and we will respond within 24 hours with a full quote — no obligation, no sales call required.
Response time
Within 24 hours
Minimum lead time
2 weeks
Coverage
All TBH markets
TBH Protection
Every item. Every event.
Every item stored through TBH is sealed, logged, and covered against loss, theft, or damage from the moment it is checked in.
Tamper-evident seals
Every item receives a numbered seal at check-in, logged against the guest's PIN. The seal confirms the item has not been accessed since it was stored.
Standard cover included
Every booking includes TBH Protection up to $500 per item. No separate insurance required from the organiser or the guest.
Premium cover available
Optional upgrade to $2,000 per-item cover — included as standard in Elevated and Bespoke tiers, and available on request for any Standard tier booking.
PIN-verified collection
Items are only released to the PIN holder. Every transaction is logged on the TBH platform. If something goes wrong, the organiser deals with TBH directly — not individual staff members.
Common questions
Everything you need to know.
What is the difference between the Standard, Elevated, and Bespoke tiers?
All three tiers use the same PIN-verified platform and tamper-evident seals. Standard covers general public events with published pricing. Elevated is for events where guests include executives, high-net-worth individuals, or anyone requiring discretion — it includes a higher staff ratio, Premium TBH Protection, formal attire, and strict staff protocols. Bespoke is for secured and high-sensitivity events — government, diplomatic, political, or A-list events — where TBH coordinates with your security team and can arrange staff background checks and NDAs. Elevated and Bespoke are both quoted per event.
Does every item need a seal?
Yes. Each item stored through TBH receives its own tamper-evident seal at check-in. The seal number is logged against the guest's PIN in the TBH platform. When the guest collects, the TBH staff member verifies the seal is intact before releasing the item. The seal is the physical chain of custody — it is what makes the PIN system meaningful rather than just a number. Seals are supplied by TBH as part of every booking.
How far in advance do I need to book?
We recommend booking at least two weeks before your event. For large festivals, sporting events, Elevated or Bespoke tier events, or events requiring dispatch to a new market, four weeks is preferred. Rush bookings within 14 days are accepted for Standard tier events subject to availability and carry a surcharge.
Do guests need an app or account?
No. Guests receive a PIN when they check in their items. They collect by presenting that PIN — no app, no account, no registration required. For events where the organiser has pre-paid and guests check in free, the process is even simpler: walk up, hand over items, receive PIN, enjoy the event.
Is TBH Event Check available outside the US?
Yes. TBH Event Check is available across all TBH markets, which currently include the United States, United Kingdom, and Australia. Events in Singapore, South Africa, Hong Kong, Kenya, Nigeria, Ghana, India, and Indonesia are available on enquiry. Contact us with your event details and we will advise on availability, logistics, and local pricing.
How does a venue concession agreement work?
Under a concession agreement, TBH operates the bag check service at your venue using our own staff, equipment, and platform. Guests pay per item at the check-in point. TBH pays the venue a percentage of gross revenue from each event — the same model used by food vendors, merchandise stands, and coat check operators in major venues worldwide. The venue provides floor space and power access; TBH handles everything else including insurance, seals, and staff. Agreements run for a minimum of six months.
What happens to items that are not collected?
TBH staff hold all uncollected items until the end of the event window. The organiser is notified of any uncollected items before TBH packs down. Uncollected items are photographed, logged, and held securely. TBH will contact the organiser to arrange collection or return. For large events, we recommend the organiser designates a lost property contact in advance.
What is your cancellation policy?
Cancellations made 30 or more days before the event receive a full refund. Cancellations 14 to 30 days before receive a 50% refund. Cancellations within 14 days are non-refundable. A $200 equipment deposit is non-refundable once equipment has been dispatched. All cancellations must be submitted in writing to partners@thebaghotel.com.
Ready to take bag check off your list?
Send us your event date, location, and expected guest count. We will respond with a full quote within 24 hours.