Night Safe for Guardians
Secure overnight storage, handled at your counter.
Offer secure overnight and multi-day storage at your counter. Travelers, traders, and city dwellers drop off in the evening and collect when they're ready. The PWA handles everything — you seal, confirm, and release.
What you can accept
Travel gear
Luggage, backpacks, carry-ons, and personal items. Ideal for travelers between hotels or waiting for an early flight.
Outerwear and daily items
Coats, jackets, umbrellas, helmets, and sports gear. Anything a customer needs to leave overnight and collect in the morning.
Work and trade items
Laptop bags, instruments, and trader stock. Perfect for commuters, market traders, and small business owners.
What you cannot accept
For the safety of your business and your customers, the following items must never be accepted: weapons of any kind — firearms, ammunition, knives, or tasers. Hazardous materials — flammables, explosives, corrosives, or compressed gases. Illegal substances of any kind. Perishable food items. Live animals. Items with visible damage or leaking contents. Any unidentified or suspicious package.
You have the right to decline any item at your discretion. If something doesn't feel right, don't accept it. Your safety comes first.
How to process a Night Safe drop-off
01
Select a package.
Open the Guardian app and tap Night Safe. Choose the customer's package — single night, 2-night, 3-night, or monthly.
02
Select the item.
Choose the item type from the grid — luggage, bag, instrument, and more. Add quantity using the stepper if needed.
03
Seal and confirm.
Attach a tamper-evident seal, scan or enter the seal number, take a photo, enter the customer's phone number and confirm.
04
Issue the PIN.
The customer receives a PIN by WhatsApp or SMS. They present it when they collect. You verify and release the item.
Packages and pricing
Single night
One overnight stay. Customer drops off in the evening and collects the next day.
2-night package
Two consecutive nights. Ideal for short stays or weekend travelers.
3-night package
Three consecutive nights. Perfect for longer city visits or extended trips.
Monthly subscription
A recurring monthly arrangement for regular customers — commuters, traders, and frequent visitors.
Common questions
What if a customer wants to extend their stay?
Process an extension through the Guardian interface — select the active booking and choose the additional nights required. The customer's PIN remains valid and their items stay sealed until the new collection date. Payment for the extension is handled automatically.
What if a customer doesn't collect on time?
The PWA will flag overdue items and send the customer an automated reminder. You'll receive an overstay alert in the Guardian interface. Continue to store the item securely and await collection — TBH will advise if the item remains uncollected beyond the overstay window.
Can I refuse a Night Safe drop-off?
Yes. You have the right to decline any item at your discretion — no explanation required. If an item falls into the prohibited categories, you must refuse it. If something simply doesn't feel right, trust your judgment. Your safety and the safety of your premises come first.
What if an item is damaged or goes missing overnight?
All Night Safe bookings are covered under TBH Guardian Protection. The tamper-evident seal and photo taken at drop-off establish the item's condition at the time of acceptance. If a customer raises a damage or loss claim, TBH handles the dispute process — contact support and we'll guide you through it.
Ready to start offering Night Safe?
Everything you need is in the Guardian interface. Open it on your phone, log in, and you're ready to go.