Safekeeping by TBH
Secure storage for hospital patients and their families.
Safekeeping by TBH brings professional, insured bag storage to hospital environments. When a patient is admitted, their belongings shouldn't be a worry. We operate dedicated storage desks at partner hospitals — staffed, equipped, and managed entirely by TBH.
How Safekeeping works
01
Admission
When a patient is admitted, their belongings are logged, sealed in a tamper-evident bag, and assigned a numbered seal. No patient name is recorded by TBH.
02
Secure storage
Bags are held in a secure area provided by the hospital. TBH staff manage the storage desk during hospital admissions hours.
03
Verification
Retrieval is verified by numbered seal and contact number. No name, no medical record, no clinical information is ever collected or stored by TBH.
04
Collection
Patient or authorised family member presents the seal number and collects their belongings. No bag is ever withheld for non-payment.
A concession model — not a vendor contract.
Safekeeping operates as a TBH-run concession at partner hospitals — the same commercial structure as a hospital café or car park operator. The hospital provides desk space and a secure storage area. TBH provides staff, equipment, and operations.
The hospital receives 40% of revenue collected, paid monthly. No purchase orders, no subscription fees, no debt collection — money flows from TBH to the hospital, never the reverse.
Four commitments we never compromise
No bag ever withheld.
Patients who cannot pay always receive their belongings. Fee waivers are available at any time — no questions asked.
No patient name collected.
TBH identifies bags by numbered seal and contact number only. No patient name, medical record, or clinical information is ever collected.
Minimal data, briefly held.
Contact numbers collected for retrieval verification only. Retained for 30 days post-retrieval and never shared with third parties.
Every bag weighed.
Every bag is weighed at intake and retrieval. Any discrepancy is flagged and investigated. Contents are protected from the moment they're checked in.
What hospitals ask first
Does TBH handle patient data?
No. TBH does not collect, store, or process any patient name, medical record, or clinical information. Bags are identified solely by numbered seal and a contact number provided voluntarily at drop-off. Contact numbers are used for retrieval verification only, retained for 30 days post-retrieval, and never shared with third parties. Safekeeping is designed from the ground up to operate at zero intersection with patient health data.
What does the hospital need to provide?
The hospital provides desk space for the Safekeeping counter and a secure, lockable storage area for bags in transit. TBH provides all staff, equipment, tamper-evident sealing materials, and operational management. There is no IT integration required and no infrastructure investment from the hospital.
How does the revenue share work?
The hospital receives 40% of revenue collected at the Safekeeping desk, paid monthly by TBH. There are no purchase orders, subscription fees, or minimum commitments. Money flows from TBH to the hospital — the hospital carries no financial risk and incurs no cost.
What if a patient cannot pay?
No bag is ever withheld for non-payment. Fee waivers are available at any time, no questions asked. The commitment to return every patient's belongings regardless of payment status is non-negotiable and built into TBH's operating policy for every Safekeeping location.
Bring Safekeeping to your facility.
Safekeeping by TBH is currently expanding to hospitals across the US and globally. If you represent a hospital, health network, or hospital administration team and would like to explore bringing Safekeeping to your facility, we'd like to hear from you.
Get in touch