Theme Parks · Film & TV Production · Theatre · Concerts · Arena Tours · Festivals · Touring Productions · Performing Arts · Live Events
Every venue has
the same unsolved problem.
Guests, performers, cast members, and crew arrive with belongings that have no documented, insured place to go. When something goes missing, the venue has no record to defend the claim.
Resort Hotel · United States
"Housekeeping suspected. Management's response: file a lost-and-found claim."
A guest reported $5,000 in belongings stolen from their room. No intake photograph. No chain of custody. No documented record of who entered the space.
Breach of Bailment · United States · 2026
"Staff directed him to the storage bin. Staff then gave his property to someone else."
A guest placed belongings in an operator-directed storage bin before a ride. His property was released to a third party. Lawsuit filed 2026 alleging breach of bailment, negligence, and premises liability.
International Theme Park · China
"Three organised criminal gangs. Police directed the park to strengthen security."
Twenty-eight annual passholders were arrested for operating pickpocket rings inside the park over multiple seasons. The park had no documented custody process for guest belongings.
Production Sets · United Kingdom
"No documented chain of custody on set."
Over £400,000 in props and equipment stolen across two major streaming productions. No intake photo process and no PIN-release protocol for personal items or production assets.
The Problem
Four industries.
Four industries.
One liability gap.
Wherever large numbers of people gather to experience or create something, their belongings become the operator's informal problem — with no documentation, no insurance, and no defensible record.
Theme Parks
Guests store before rides. Staff have nowhere insured to put their own belongings.
Coin-operated lockers accept items with no photograph and no bailee's coverage. Cast members working eight-hour shifts face the same gap. When something goes missing, there is no chain of custody that demonstrates reasonable care was taken — for guests or staff.
Film & TV Production
Cast and crew leave wallets, passports, and medication in trailers and holding areas across the lot.
No intake photograph. No PIN-release process. No bailee's coverage. The production company holds informal custody of every personal item on the lot — across months of shooting, multiple locations, and rotating crew — with nothing to show for it if a claim is made.
Theatre & Live Performance
Performers backstage. Crew on long runs. Front-of-house guests with no documented cloakroom.
Performers leave personal valuables backstage during shows. Crew members work months-long runs with no insured storage. Front-of-house cloakrooms accept items on a verbal basis — no record, no photograph, no recourse if something is damaged or taken.
Concerts & Live Events
Clear-bag enforcement at the gate. No insured storage at the other side of it.
Stadium tours, arena residencies, and music festivals enforce bag restrictions that displace guests' belongings without providing a documented, insured alternative. The operator creates the liability gap — with crowd densities that make every incident harder to manage.
Legal Exposure
When you direct someone to leave their belongings, you have assumed custody.
That is not a matter of policy — it is settled law. The legal theory is breach of bailment, and it applies the moment a staff member tells a guest, a performer, or a crew member to put their belongings somewhere.
"By directing him to use the storage bin, the operator had assumed temporary custody and control of his property."
In 2026, a guest at a major US theme park was directed by staff to place his belongings in a storage bin before a ride. Staff then released his property to a third party. He filed suit alleging breach of bailment, negligence, and premises liability. The operator had no intake photograph, no PIN-release log, and no documentation to defend the claim. The same gap exists at every venue that accepts — formally or informally — a guest's belongings without recording it. That gap is what TBH closes.
Scale of the Exposure
The numbers behind
The numbers behind
the liability.
77,000
Cast members at a single US theme park resort — the largest single-site employer in the country. Each stores personal items during their shift with no insured intake process.
200M+
Annual visitors across the world's major theme park resort portfolios. Every visit is a potential storage interaction — with or without documentation.
40+
Police found-property callouts at a single resort hotel campus in a two-month period. Each is a documented liability event with no chain of custody attached.
£400K
In props and equipment stolen across two production sets — neither had a documented intake-and-release process for personal items or production assets.
The Solution
Two services.
Two services.
One documented, insured operation.
The Bag Hotel deploys a fully managed item storage and lost-and-found operation at your venue or production — staffed, insured, and built around a digital chain of custody from first touch to final release.
Service 01
TBH Staffed Storage
A managed, insured item-storage desk at your venue, on your production lot, or deployed to your event. Every item accepted is photographed, weighed, tagged, logged to a digital chain of custody, and released only on PIN verification.
- Every item photographed and weighed at intake
- PIN-verified release — no verbal claims accepted
- Digital chain of custody from intake to collection
- Venue named as additional insured on TBH's bailee's policy
- Covers guests, performers, cast members, and crew under one agreement
- No capital outlay — no infrastructure to build, no headcount to hire
Service 02
Lost & Found by TBH
A documented, insured lost-and-found operation that replaces the ad hoc process currently generating police callouts and negligence exposure. Items are logged with photographs, tracked through a digital chain of custody, and reunited through a PIN-verified claim process.
- Photo and description logged at every intake
- Items trackable remotely after a guest or crew member has left
- PIN-verified claim process — no in-person return required
- Courier and shipping coordination for out-of-area claimants
- Consolidated monthly reporting across all locations or productions
- Single group agreement covers all properties and productions
Where We Operate
Built for every
Built for every
entertainment environment.
One service model, deployed across the full range of entertainment venues and productions — wherever people arrive with belongings and operators hold informal custody.
01
Theme Parks & Attractions
Guest storage, cast member storage, and lost & found — from entry gates to resort hotels. A single group agreement covers all parks, hotels, and attractions under one portfolio, with consolidated reporting across every property.
02
Film & TV Production
Cast and crew personal storage during shooting days. Production lot storage across multiple stages and locations. Scales with the production schedule — deployed at the start of principal photography, removed at wrap.
03
Theatre & Performing Arts
Backstage performer storage for the full run. Front-of-house guest cloakroom replacement. Stage crew storage during production and load-out periods. Covers long-run productions and Broadway touring schedules.
04
Concerts & Arena Tours
Stadium tours, arena residencies, and festival dates. Deployed and removed with each show — no permanent infrastructure. Absorbs the displacement created by clear-bag enforcement at the gate. Covers domestic and international tour legs under one agreement.
Why It Matters
What existing solutions
What existing solutions
cannot provide.
Every venue already has something — coin lockers, a bag room, a cloakroom, a lost-and-found box. None of them create a defensible record. TBH does.
| Feature | Coin Locker | Bag Room | Lost-and-Found Box | TBH |
|---|---|---|---|---|
| Photo at intake | ✗ | ✗ | ✗ | ✓ |
| Chain of custody log | ✗ | ✗ | ✗ | ✓ |
| Bailee's insurance | ✗ | ✗ | ✗ | ✓ |
| Venue named as additional insured | ✗ | ✗ | ✗ | ✓ |
| Responsible staff member on duty | ✗ | Sometimes | ✗ | ✓ |
| PIN-verified release | ✗ | ✗ | ✗ | ✓ |
| Remote claim after departure | ✗ | ✗ | ✗ | ✓ |
| Consolidated reporting | ✗ | ✗ | ✗ | ✓ |
Commercial Model
No capital outlay.
No capital outlay.
No headcount. No new insurance policy.
The Bag Hotel operates on a revenue-share model. You add a documented, insured operation to your venue or production from day one — without building anything.
Model
Revenue Share
TBH earns from storage fees. The venue or production earns a percentage with zero operational cost — no staff to hire, no infrastructure to fund, no working capital tied up.
Agreement
One Group Agreement
One agreement covers all properties, productions, or venues under your operation — however many sites, however many countries. Consolidated monthly reporting across every location.
Operations
TBH Handles Everything
Deployment, staffing, training, insurance, and reporting are managed entirely by The Bag Hotel. Your operations team is not involved in day-to-day storage management.
Insurance
Immediate Coverage
The venue or production is named as additional insured on TBH's bailee's liability policy from the first day of operation. No waiting period. No separate policy to purchase or manage.
Common Questions
What we're
What we're
typically asked.
Does this cover staff as well as guests?
Yes. TBH Staffed Storage covers guest storage and staff storage under the same agreement and the same bailee's policy. Cast members, crew, performers, and front-of-house staff all use the same documented intake process. One operation, one insurer, one chain of custody — regardless of whether the item belongs to a visitor or an employee.
We already have lockers and a bag room. Why does that not close the gap?
Coin lockers create an anonymous custody event — no photograph, no weight record, no log of who accepted what. A bag room with staff is closer, but without an intake photograph, a PIN-release requirement, and a bailee's insurance policy naming the venue as additional insured, the fundamental gap remains. In a breach of bailment claim, "we had a bag room" is not a defence. The record of what was accepted, by whom, and released to whom is the defence.
How does this work for touring productions or events that move between venues?
TBH deploys and removes with the production or tour. The service is infrastructure-free — no permanent installation required. One group agreement covers every leg of a tour, every venue on a circuit, or every production in a slate. Consolidated reporting covers all locations under one contract.
What happens when a guest or crew member claims after leaving the venue?
TBH's remote claim process allows items to be claimed after departure via PIN verification — no in-person return required. Courier and shipping coordination is handled by TBH for out-of-area claimants, including international guests and crew on productions that move between countries.
Is there any capital outlay or ongoing management cost?
No. TBH operates entirely on a revenue-share basis. There is no infrastructure to build, no staff to hire, no insurance policy to purchase, and no working capital requirement. The venue or production begins earning from day one of operation.
The incidents are documented.
The lawsuits are filed.
The question is whether your venue has a defensible record — for every guest, every performer, every crew member, at every location, from day one.
Get in touch